Terms & Conditions
Please read carefully. Acme Travels Private Limited (referred to hereafter as ACME) accepts bookings subject to the following conditions:A "Client" can be any individual Customer actively participating in any tour packaged arranged by ACME, or any Agent or any person directly or indirectly arranging a package on and behalf of any customer with authority or with implied authority from the Customer.
01. Your Contract with ACME
o so on behalf of all persons named, and confirms that all such persons are fully aware of and accept these conditions The contract, including all matters arising from it, is subject to Sri Lanka law and the exclusive jurisdiction of the Sri Lanka Courts. No employee of ACME other than a director has the authority to vary or omit any of these terms or promise any discount or refund.
02. Payment for your Holiday
The cost of your holiday is in two parts of the published tour price. The advance payment made at the time of booking and the balance payment either fully paid before arrival or paid upon arrival in Sri Lanka.Also the client has two choices to pay the balance payment:By Bank Transfer to any account specified by Acme or on arrival / starting date of the Tour by cash or travelers cheques to ACME Representative. If necessary Payment by Credit Card can be arranged, but prior advice to ACME should be properly communicated to facilitate this. The balance of all monies due, must be paid upon arrival or before tour commences by Euro or USD in Cash or by travelers cheques
03. Changes
3a. Changes by You
(i) A change of departure date and/or tour to another package must be requested in writing by the person who made the original booking and must be accompanied by an administration fee Euro 25 per booking, if the request is within 21 days of departure only (ii) No changes will be allowed in the itinerary for group tours. FIT less then 06 pax changes can be done by paying the supplements if there are any
3b. Changes by Us
While ACME will use its best endeavors to operate all holidays as advertised, by entering into this contract the Client accepts that it may prove necessary or advisable to vary or modify a holiday or its contents due to prevailing local conditions.ACME reserves the right at any time to cancel or change any of the facilities, services or prices described in the web site (including transport, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. If a service or facility becomes unavailable due to circumstances of force majeure and no alternative arrangement of comparable monetary value is available ACME will substitute the best alternative available and will refund the Client for any cost saving or charge the Client for any additional costs incurred.If we know a major change the Client will be told at the time of booking. If a major change becomes necessary ACME will inform the Client as soon as reasonably possible if there is time before departure.Whilst the specific definition of a major change will depend on the individual holiday and circumstances a major change may be broadly defined as cancellation of the holiday, change of start or end city or omission of a major component. When a major change is made the client will have the choice of accepting the change of arrangements, purchasing another available holiday or cancelling the holiday and obtaining a full refund. Force majeure means any event which ACME or its supplier could not, even with all due care, foresee or avoid. Such events may include war, threat of war, riot, civil strife, industrial dispute, epidemics, health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline or main chatterer, the alteration of airline or aircraft type, or other similar events beyond the control of ACME. ACME is not liable for any penalty charges associated with 'supersaver' type connecting rail or airfares, in the event of a change to a holiday departure time, date or airport.
04. Substitution of Client
If any member of the party is prevented from traveling because of the death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person (acceptable to ACME) provided that written notice is given at least one calendar month prior to departure. An administration fee of Euro 40 per person will be levied plus any costs imposed by ACME.
05. Cancellation
5a. Cancellation by You
The Client may cancel the booking at any time provided that the cancellation is communicated to ACME in writing. Written notification is essential even if verbal notification of an intention to cancel has been given. Cancellation charges will be applied as shown below calculated from the day written notification is received by ACME. · Period before departure · Within which written notification is received Cancellation charges shown as a percentage of the holiday price if applicable· Forfeit of deposit* · For cancellation less than 35 days to arrive, if any balance payment done other than the deposit the refund payment deducting any bank charges applicable to the balance payment will be made to the client.
06. Travel Insurance
Travel insurance is mandatory for all Clients whilst on a holiday organised by ACME. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday, including evacuation and repatriation in an emergency, and loss of holiday monies through cancellation or curtailment of the holiday for insurable reasons. ACME is able to assist Clients in obtaining a suitable insurance policy. Clients making their own arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. You can arrange the travel insurance by http://www.travelsafe.com/ or any other.
07. Passports, Visas and Vaccinations
It is the responsibility of the Client to be in possession of a valid passport minimum of 06 months valid from date of arrival in Sri Lanka, visa permits if necessary only as (normally 72 countries) all major countries nationals are provided with a visa free for a 30 days stay, inoculations and preventative medicines as may be required for the duration of the holiday. Information about these matters or related items is given in good faith but without responsibility on the part of ACME.
08. Age, Fitness and Participation
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen holiday as described in this web site. No unaccompanied minors (those under 18 years of age) can be accepted on holidays operated by ACME however allows Children who are accompanied by a parent or guardian who accepts full responsibility for them. ACME reserves the absolute right to decline a booking at their discretion.
Clients agree to accept the authority and decisions of ACME travels employees, tour leaders, and agents whilst on tour with ACME. If in the opinion of such person the health or conduct of a Client before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour or holiday the Client may be excluded from all or part of the tour or holiday without refund. In the case of ill health ACME may make such arrangements as it sees fit and recover the costs thereof from the Client.
09. Local Laws
All participants in holidays operated by ACME are expected to obey the laws and regulations of the country visited and any failure to do so will relieve ACME of all obligations that they may otherwise have under these booking conditions.
10. Illness or Disability
Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the holiday. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the holiday in which case all monies paid will be forfeit. If the chosen holiday includes a excursion or transfer by vehicle of any sort the Client must make it known at the time of booking if he/she is unable to swim. This will not prevent the Client from participating in the holiday but will enable ACME to take additional precautions for the Client's safety at such times as may be appropriate.
11. If you have a Complaint
If the Client has a complaint about any of the holiday arrangements the Client must bring it to the attention of the tour leader or other representative of ACME at the time so that they may use their best endeavors to rectify the situation. It is only if ACME is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client's ability to claim compensation from ACME being extinguished or at least reduced. Should the problem remain unsolved a complaint must be made in writing to ACME within 21 days of the completion of the holiday.
12. Our Responsibilities
The holidays operated or supplied by ACME have been designed to provide participants with an exposure to the true nature of the environment visited All bookings are accepted on the understanding that such risks and hazards are appreciated by the Client and that they undertake all tours, treks and other activities at their own volition
.i) Where the Client does not suffer personal injury, ACME accepts liability should any part of the holiday arrangements booked with ACME not be supplied as described in this web site and not be of reasonable standard. In such a case, ACME will pay reasonable compensation if the Clients enjoyment of the holiday arrangements has been adversely affected but will pay no compensation if there has been no fault on the part of ACME or its suppliers and the reason for the failure in the holiday arrangements was the Client's fault, the actions of someone unconnected with the holiday arrangements or could not have been foreseen or avoided by ACME or its suppliers even if all due care had been exercised
ii) Where the Client suffers personal injury as a result of an activity forming part of the tour arrangements booked with ACME, ACME accepts responsibility unless there has been no fault on ACME Travels part or its suppliers and the cause was the Client's fault, the actions of someone unconnected with the holiday arrangements or one which neither ACME nor its suppliers could have anticipated or avoided even if all due care had been exercised.